In the Define phase, the activities, objectives and tools that will be used to finding the CTQ are drawn by the Define Matrix bellow.
Six Sigma is a rigorous and a systematic methodology that utilizes information (management by facts) and statistical analysis to measure and improve a company's operational performance, practices and systems by identifying and preventing 'defects' in manufacturing and service-related processes in order to anticipate and exceed expectations of all stakeholders to accomplish effectiveness.
In the Define phase, the activities, objectives and tools that will be used to finding the CTQ are drawn by the Define Matrix bellow.