The fact is, organizations need ways of measuring what they claim to value. Measurements, or "metrics" as we prefer to call them, carry relevance to every member, for every activity, of an organization. You can't change what you can't measure. The foundation of Six Sigma uses metrics to calculate the success of everything an organization does. Enthusiastic speeches, colorful posters, and corporate mandates will not produce quantum change-only measuring the things a company values can do this. Without measuring a company's processes-and its changes to these processes-it's impossible to know where you are or where you are going.
Six Sigma tells us :
- We don't know what we don't know.
- We can't what we don't know.
- We won't know until we measure.
- We don't measure what we don't value.
- We don't value what we don't measure.
So, in a general way, Six Sigma is a process of asking questions that lead to tangible, quantifiable answer that ultimately produce profitable results. This book will share what Six Sigma is, how it is applied, and what it can do for your company, business, or organization. It will be your guide for transforming knowledge into a living vision. To date, every company that has followed our Six Sigma methodology has achieved breakthrough profitability.
