We believe that Six Sigma is the most powerful breakthrough management tool ever devised. What is Six Sigma? It is a business process that allows companies to drastically improve their bottom line by designing and monitoring everyday business activities in ways that minimize waste and resources while increasing customer satisfaction. Six Sigma guides companies into making fewer mistakes in everything they do -from filling out a purchase order to manufacturing airplane engines- eliminating lapses in quality at the earliest possible occurrence. Quality control programs have focused on detecting and correcting commercial, industrial, and design defects. Six sigma encompasses something broader : It provides specific methods to re-create the process so that defects and errors never arise in the first place.
